REFUND POLICY

Due to the fact that all items are made to order, we, unfortunately do not offer any returns or refunds. We deal with every return enquiry on a case-by-case basis.We pack all our items with extra care and attention, doing our best to ensure that the items you purchased arrive to you in the best possible condition. In the unfortunate event that items are damaged due to MAIL CARRIER HANDLING, please notify us right away. Again, the sooner we hear from you, the more chance we have in rectifying any shipping damage. Please provide us with evidence of damage, (EX: photo) and it will be handled on a case-by-case basis. 

We pride ourselves in carrying high-quality jewelry. All of our items are sterling silver (unless other wise stated) and do not tarnish. However, to ensure longevity of jewelry, we advise to handle the items with care. Although the color will not change, it is recommended to keep jewelry dry and away from water to keep crystals shiny. Once again, please handle jewelry with proper care. 

Ring Size Policy

We want you to love and cherish your ring(s) as much as we do. We strongly recommend to make every effort to establish the ring size accurately at the time of the order. If you bought the wrong ring size, unfortunately we are unable to provide a refund or exchange. Please be aware that ALL ring designs are limited in their range of size. Also, please be aware that ring sizing standards vary from country to country. 

Please contact us at info@amyshehab.com if you have any questions on our policies. Allow up to 5-7 business days for a response. We receive a high volume of e-mails daily and respond in the order they are sent. Please keep in mind we work from the oldest e-mail first so this could take some time for a reply. Please include your order number and full name + e-mail address the the order was placed under. 

By purchasing from www.amyshehab.com, you accept and agree these terms and service.